CANCELLATION & REFUND POLICY

To ensure a smooth booking experience for all clients, please review the following terms:.

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Booking Confirmation:

• The Client Booking Form offers two payment options: Pay Now (Online) or Pay in Person (Onsite, at Reviva Skin Lab).

• An email confirmation will be sent once your booking has been successfully submitted.

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Cancellations, Rescheduling & Refunds:

• Cancellations, rescheduling, and refund requests are allowed at least 24 hours before your scheduled appointment.

• Requests made less than 24 hours before the appointment are non-refundable, but you may still contact our staff to check if rescheduling can be accommodated, subject to availability.

• Refunds, if applicable, will be processed within 3 to 7 business days.

 

Package Terms:

• Amount of unused session/s of a prepaid packages are non-refundable and non-transferable.

• However, they do not expire and may be used anytime in the future, unless otherwise stated.

• We are committed to honoring your sessions without time limits—so you never lose the value of what you've paid for.

 

No-Shows & Late Arrivals:

• Late arrivals (15+ mins) may result in shorter sessions or rescheduling.

• No-shows and late cancellations will forfeit the payment.

 

Clinic-Initiated Cancellations:

• In case we need to cancel due to emergencies, or unforeseen circumstances (e.g., power outage, machine issues, staff emergency).

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Refund Eligibility:

• Refunds are only granted for: Clinic Error, Valid Medical Concerns (with proof), and Duplicate Payments.

• Refund requests must be submitted within 3 days from the scheduled appointment date.

• Requests made after 3 days will no longer be accommodated.